Last updated: Jan 31, 2026

Refund Policy

It is the policy of KHALIFA TOURS to protect and preserve the privacy of its users and clients, and the confidentiality of the information they provide, subject to the conditions described herein. KHALIFA TOURS operates across the United Arab Emirates, the State of Qatar, and the Kingdom of Saudi Arabia, and complies with the applicable data protection and privacy regulations of each jurisdiction. We encourage all current and prospective users to read this Privacy Statement carefully before using our services or website.

This Privacy Statement discloses what information we gather, how we use it, and how you may correct or update it. We are committed to giving you as much control as possible over your personal information. KHALIFA TOURS will not disclose personal information to third parties without your prior consent. By using our services or website, you agree to the terms of this Privacy Statement and our Terms & Conditions. KHALIFA TOURS reserves the right to amend this Statement at any time, and such amendments shall be effective upon publication on our website.

Information We Collect and How We Use It

We take all necessary measures to ensure that information you provide is recorded accurately and completely. You may access and correct your personal information at any time through your account portal.
Information collected from and about clients is used exclusively to provide, improve, and personalise our services. It is never released to third parties except where expressly permitted by the client or required by applicable law. Categories of information we collect include:

• Personal identification details (full name, passport information, nationality, date of birth)
• Contact details (email address, telephone number, residential and mailing address)
• Immigration and travel history where required for visa processing purposes
• Payment and billing information
• Technical data such as IP address, browser type, and operating system for system administration

2. Security

KHALIFA TOURS is committed to maintaining the highest standards of security and privacy across all its offices and digital platforms. All user authentication transactions, including credit card processing, are conducted using SSL (Secure Socket Layer) technology, which encrypts all information transmitted to us. We implement robust policies and procedures to ensure that personal information is collected, stored, and used only for the purposes for which it has been gathered, and is protected from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Our systems and practices are aligned with applicable information security standards in the UAE, Qatar, and Saudi Arabia, including those mandated by relevant regulatory authorities in each country.

3. Financial Transaction

Credit card transactions are processed exclusively through reputable, PCI-DSS-compliant third-party payment processors. All payment data is encrypted and used solely to complete the relevant transaction. KHALIFA TOURS does not store full credit card details on its servers. Bank charges and transaction fees incurred as a result of payment processing are non-refundable.

4. Cookies

KHALIFA TOURS uses cookies to recognise returning clients and to customise their experience on our website. Enabling cookies may be required for certain registration or booking functions. Disabling cookies will not prevent general site navigation. Cookies do not store sensitive personal information and all data collected via cookies is kept strictly confidential. KHALIFA TOURS may display links or advertisements from third-party sites that may use their own cookies, for which KHALIFA TOURS bears no responsibility. We advise you to review the privacy policies of any third-party sites you visit.

5. Email & Communication

KHALIFA TOURS reserves the right to collect and retain technical information including IP addresses, browser types, and operating system data, used exclusively for system administration, traffic monitoring, and platform improvement purposes. This information is kept strictly confidential and is not shared externally.

6. Third-Party Links

Our website may contain links to other websites. Spark Electricals is not responsible for the privacy practices or content of third-party sites.

7. Update Your Information

Clients may update their personal profile at any time using their registered login credentials. Any unauthorised access to or use of your account must be reported to KHALIFA TOURS immediately. KHALIFA TOURS accepts no responsibility for losses resulting from the unauthorised use of your login credentials.

Disclaimer

Internet communications and online service delivery are subject to inherent security risks. KHALIFA TOURS shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from unauthorised access to, alteration of, or loss of data, system failures, or other security breaches, to the maximum extent permitted by applicable law in the UAE, Qatar, and Saudi Arabia. KHALIFA TOURS disclaims all implied warranties regarding the hardware and software used to deliver its services. KHALIFA TOURS and its officers, employees, partners, affiliates, and subsidiaries shall not be liable for any errors, interruptions, third-party interceptions, viruses, or cyberattacks resulting in loss of data or service. Links to external websites are provided for informational purposes only; KHALIFA TOURS is not responsible for the privacy practices or content of such sites.